Privacy policy

Last updated: September 15, 2025

Kokee operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to deliver a secure and seamless shopping experience.

This Privacy Policy describes how Kokee collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you or another person. It excludes information that is de-identified or anonymised. We may collect the following categories of personal information (depending on how you interact with our Services and subject to applicable laws, including the Protection of Personal Information Act, 2013 (POPIA)):

Contact details: name, address, billing/shipping details, phone number, and email.
Financial information: credit/debit card details, payment confirmation, and related transaction information.
Account information: username, password, preferences, and settings.
Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
Communications: information you include in emails, forms, or customer support messages.
Device information: browser type, IP address, operating system, and identifiers.
Usage information: how you navigate and interact with our Services.

How We Collect Information

We may collect your personal information:

Directly from you (e.g. when you create an account, place an order, or contact us).
Automatically when you use our Services (e.g. via cookies, analytics tools, and device information).
From service providers and partners (e.g. payment processors, shipping partners, marketing platforms).
From third parties where lawful and relevant.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide and improve our Services – including order processing, shipping, returns, account management, and personalised recommendations.
Marketing and promotions – to send you offers, updates, and advertising (via email, SMS, social media, or online ads). You may opt out at any time.
Security and fraud prevention – to verify your account, detect suspicious activity, and protect both you and Kokee.
Customer support and communication – to respond to your queries and maintain our relationship with you.
Legal and compliance – to comply with laws, respond to lawful requests, enforce our terms, and resolve disputes.

How We Share Personal Information

We may disclose personal information in the following circumstances:

With service providers and vendors who perform functions on our behalf (e.g. Shopify, payment processors, logistics, IT, and cloud storage).
With marketing and business partners for promotional purposes in accordance with this Privacy Policy.
With your consent or direction (e.g. social media logins or delivery partners).
Within our corporate group or in connection with a business transaction (merger, acquisition, sale of assets).
For legal reasons – to comply with applicable laws, subpoenas, or protect Kokee’s rights, users, and the public.

Relationship with Shopify

Our Services are hosted on Shopify, which collects and processes certain personal information to operate and improve the platform. Shopify may process your personal information outside South Africa. For details on how Shopify handles data, please refer to the Shopify Privacy Policy.

POPIA Compliance

Kokee is committed to complying with POPIA. This means:

We will only process your personal information lawfully, reasonably, and for legitimate business purposes.
We will collect only the information necessary for providing the Services.
We will safeguard your information against unauthorised access, loss, or misuse.
You have the right to access, correct, and request deletion of your personal information in line with POPIA.

Children’s Data

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us to request deletion.

Security & Retention

While no online service is 100% secure, we use reasonable technical and organisational measures to protect your information. We retain personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

Your Rights

Depending on where you live, you may have the following rights under POPIA or other applicable data protection laws:

Right to access/know what personal information we hold.
Right to correction of inaccurate information.
Right to deletion (“right to be forgotten”).
Right to object to certain processing (including direct marketing).
Right to portability of your personal information (where applicable).
Right to withdraw consent (where processing is based on consent).

You can exercise these rights by contacting us (details below). We may require proof of identity before fulfilling requests.

Complaints

If you have concerns about how we process your personal information, please contact us directly. You may also lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za) if you believe your POPIA rights have been infringed.

International Transfers

Your personal information may be transferred and stored outside South Africa, including in countries that may not provide the same level of protection. We will take appropriate safeguards to ensure your information remains protected in such cases.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Updates will be posted on this website with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or to exercise your rights, please contact us:

Kokee Health (Pty) Ltd
Email: hello@kokee.co.za
Address: Office 222, 396 Jan Smuts Avenue, Craighall Park, GP, 2196, South Africa

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This is great for the little ones, as it has a great flavour with just enough salt taste. My 4 year old daughter absolutely loves it. We mix it for her in her water for school, and in the afternoon after school often asks for more.

Thank you

This bottle is gorgeous! I have it with me every single day (with my Kokee in it ofcourse)

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