Terms and Conditions

By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.

1. General Information

   • This website is operated by Kokee Health (Pty) Ltd. Throughout the site, the terms “we,” “us,”, “our” and “kokee.” refer to Kokee Health.
   • By accessing or purchasing from our website, you agree to these Terms and Conditions, our Privacy Policy, and any additional policies referenced herein.

2. Product Information

   • kokee. products are not intended to diagnose, treat, cure, or prevent any disease.
   • All product descriptions, images, and prices are accurate to the best of our knowledge. However, we reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

3. Orders and Payments

   • Order Acceptance: All orders are subject to acceptance by us. We reserve the right to cancel or refuse any order for any reason.
   • Payment Methods: We accept payments via Payfast and other methods displayed at checkout. All transactions are secure.
   • Order Confirmation: Once your order is placed, you will receive an email confirmation. If you do not receive this, please contact us at orders@kokee.co.za.

4. Shipping and Delivery

   • We deliver within South Africa only. Shipping fees and delivery times are provided at checkout.
   • While we strive to deliver on time, we are not responsible for delays caused by external factors (e.g., courier delays, weather conditions).
   • Once the order is shipped, we will provide a tracking number (if applicable).
   • Should there be any damage or defect on the goods delivered, please immediately contact us at orders@kokee.co.za and refer to our Return Policy.

5. Returns and Refunds

   • Customer Satisfaction Guarantee: If you are not satisfied with any of the products, you may request a refund within 30 days of delivery. (See our full Return Policy for details.)
   • Refunds will be processed within 7-10 business days after receipt and inspection of the returned product.

6. Use of the Website

   • You may not use our website for any unlawful purpose or to solicit others to perform illegal activities.
   • You agree not to upload, transmit, or distribute viruses or malicious code that may disrupt the functionality of the website.
   • We reserve the right to suspend or terminate your access to the website for any breach of these Terms.

7. Intellectual Property

   • All content on this website, including logos, images, product descriptions, and text, is the property of Kokee Health.
   • Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

   • To the maximum extent permitted by law, we are not liable for any damages, losses, or injuries arising from:
   • Improper use of our products.
   • Delays in delivery.
   • Technical issues on the website.
   • Our liability is limited to the total price of the products purchased.

9. Health Disclaimer

   • All consumable products are intended as dietary supplements and are not a substitute for professional medical advice or replacement.
   • If you have any medical conditions, are pregnant, or are taking medication, consult your healthcare provider before using our products.
   • None of our products should be used if you have hypertension, kidney disease, electrolyte imbalance conditions, or take diuretic medication.
   • All content and references on this website are strictly for informational purposes and should not be construed as medical, nutritional, or health advice. Please seek the advice of a healthcare professional before changing your diet, embarking on any type of fasting regime, or consuming supplements or electrolytes. This is particularly important if you take medication or have a chronic health condition.

10. Privacy

    • Your personal information is collected and processed in accordance with our Privacy Policy.
    • By using our website, you consent to our data collection and usage practices.

11. Governing Law

    • These Terms and Conditions are governed by the laws of South Africa.
    • Any disputes will be subject to the jurisdiction of the South African courts.

12. Changes to Terms and Conditions

    • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
    • Changes will be effective immediately upon posting on the website.

13. Contact Us

    • For any questions about these Terms and Conditions, please contact us at:
    • Email: hello@kokee.co.za