Refund Policy

We are committed to providing the best hydration solutions that support your health and well-being. If you’re not entirely happy with your purchase, please review our return policy below.

If anything is unclear or you would like to ask a question, please reach out to us at hello@kokee.co.za and we will assist you.

1. Customer Satisfaction Guarantee

   We understand that trying something new can be a leap of faith, and we want you to feel confident about your purchase. If you are unsatisfied with any of our products, you may request a refund or return even if the product has been opened and only partially consumed (less than 30% used).

   How it works:

   • Email us at orders@kokee.co.za within 30 days of delivery, mentioning your order number and providing feedback about your experience.
   • Our team will guide you through the process to either:
     • Refund the purchase amount.
     • Provide a store credit for a future purchase.
   • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

   We cannot accept returns for:

   • Items not in their original packaging.
   • Products purchased on sale or through special promotions (unless defective).

2. Process for Returns

   To initiate a return:

   • Contact us at orders@kokee.co.za with your order number, product details, and reason for return.
   • Our team will review your request and provide instructions for returning the product.
   • Once the returned product is received and inspected, we will process your refund within 7-10 business days.

3. Damaged or Defective Items

   All products come standard with a 7-Day Warranty. If your product arrives damaged or defective:

   • Notify us within 7 days of delivery at orders@kokee.co.za.
   • Provide photos and a description of the issue.
   • We will arrange for a replacement or refund at no extra cost.