Privacy Policy
Effective Date: 01 December 2024
Kokee Health (Pty) Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.kokee.co.za) and purchase our products. By using our website, you agree to the practices described in this policy.
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Information We Collect
We collect the following personal information to provide and improve our services:
- Personal Details: Name, email address, phone number, and physical address.
- Payment Information: Payment and card details collected securely through Payfast.
- Account Details: Information you provide when creating an account.
- Analytics Data: Information on your browsing and purchase behaviour, collected through Google Analytics and targeted advertising tools.
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How We Use Your Information
We collect and use your information for the following purposes:
- To process and deliver your orders.
- To provide customer support.
- To send you marketing emails and newsletters (you can opt out anytime in your account profile).
- To analyze website performance and improve user experience.
- To provide targeted advertising via platforms like Meta, Google, and TikTok.
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Sharing of Information
We only share your information with third parties as necessary for the operation of our business:
- Payment Processing: Payfast for secure payments.
- Shipping: The Courier Guy for delivery of your orders.
- Analytics and Advertising: Google Analytics, Meta (Facebook/Instagram), TikTok, and Omnisend for targeted marketing and performance tracking.
These third parties are required to handle your data securely and only for the purposes specified.
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Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and for analytics and advertising purposes:
- Types of Cookies: Functional, analytics, and advertising cookies.
- Your Choices: You can manage your cookie preferences through the settings on our website.
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Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
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Security of Your Information
We use industry-standard security measures, including SSL encryption provided by WordPress and WooCommerce, to protect your personal data.
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Your Rights
As per the Protection of Personal Information Act (POPIA), you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct your personal information.
- Deletion: Request the deletion of your personal information when it is no longer necessary.
For assistance with these rights, contact us at hello@kokee.co.za.
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Marketing Communications
You will receive marketing emails or newsletters if you opt-in during account creation or purchase. You can opt out of these communications at any time through your account profile or by clicking the unsubscribe link in any email.
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Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
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Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly.
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Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: hello@kokee.co.za
- Company Name: Kokee Health (Pty) Ltd
- Website: www.kokee.co.za